phtaya Privacy Policy

When you register and use the phtaya platform, we collect certain personal information that is necessary to provide you with a safe and functional entertainment experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document for identity verification purposes, as required by applicable Philippine regulations. During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including transaction amounts, payment method details, and transaction history in Philippine pesos — is also recorded to process deposits and withdrawals accurately. We may collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in platform surveys. All data collection is carried out transparently and only to the extent necessary for the purposes described in this Privacy Policy.

The personal data we collect is used exclusively to operate, maintain, and improve the phtaya platform for players in the Philippines. Your registration details allow us to create and manage your account, verify your identity, and ensure that only eligible adults access the platform. Transaction data is used to process deposits and withdrawals in PHP, detect suspicious financial activity, and comply with anti-money laundering obligations under Philippine law. Technical and behavioural data helps us optimise platform performance, personalise your experience, and troubleshoot issues that may arise during your sessions. We may use your contact information to send you important account notifications, security alerts, and updates about changes to our policies or platform features. We do not use your data for unsolicited marketing communications without your explicit consent. All processing activities are carried out on a lawful basis and in accordance with the Data Privacy Act of 2012 of the Philippines.

phtaya does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. If phtaya undergoes a corporate restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share aggregated, anonymised data with analytics partners for the purpose of improving platform performance; such data cannot be used to identify you personally. Any third-party service provider that receives your data is required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection law. We will notify you of any material changes to our data-sharing practices as required by law.

We take the security of your personal data seriously and implement a range of technical and organisational safeguards to protect it from unauthorised access, loss, alteration, or disclosure. The phtaya platform uses industry-standard encryption protocols to secure data in transit and at rest, including SSL/TLS encryption for all communications between your device and our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. While we strive to maintain the highest standards of data security, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your phtaya account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.

As a player based in the Philippines, you are entitled to a number of rights under the Data Privacy Act of 2012 with respect to your personal information held by phtaya. You have the right to be informed about how your data is collected and used, and to access a copy of the personal information we hold about you at any time. You may request the correction of any inaccurate or incomplete data, and in certain circumstances, you may request the deletion or blocking of your personal information. You also have the right to object to the processing of your data for specific purposes, including direct marketing, and to withdraw any consent you have previously given. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient identification details. We will respond to all verified requests within the timeframes prescribed by applicable law.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under anti-money laundering and gaming regulations. When your data is no longer needed for the purposes for which it was collected, it will be securely deleted or anonymised in accordance with our data retention schedule. The phtaya platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage patterns. Essential cookies are necessary for the platform to function correctly and cannot be disabled; analytical and preference cookies may be managed through your browser settings. You can choose to disable non-essential cookies at any time, though doing so may affect certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Notice, which is available on request from our support team.